Questions
Questions 1-7
Complete the following notes by using A NUMBER or NO MORE THAN THREE WORDS for each answer.
<___>
Questions 8-10
Choose THREE letters, A-F.
Which THREE things does Cesar recommend bringing?
Questions 11-15
Complete the sentences below.
Write NO MORE THAN THREE WORDS for each answer.
The last programme in the present series is <___> .
<___> has been rewarded as ‘Consumer of the Month’ for her persistent effort to see through a result of a complaint.
She took <___> of photographs on her tour in Europe.
What happened to her photos after she gave them to Top-Class Photo Services for developing?<___>
The photo services compensated her <___> for the loss in the end.
Questions 16-20
Choose the correct letter, A-D.
What is the problem that many listeners write about?
How much was the sale price of the belt that Mr. Alvin liked?
Why should the consumer make a complaint about bad articles or service?
What should a consumer do when complaining in person?
What should a customer do when complaining on a phone?
Questions 21-22
Complete the notes below.
Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.
Student Record Card
Question 23
Select the correct option to answer the question below.
The final date of the examination should be
Questions 24-25
Choose the correct letters, A-D.
Dr. Richardson explains that the set exercises.
Dr. Richardson explains that essays 1 and 2.
Questions 26-28
Complete the table by writing ONE or TWO appropriate letters (M, T, A, or J) as explained below.
Mechanical M
Theoretical T
Analytical A
Journalistic J
How does Dr. Richardson describe each of the assignments?
Question 29
Choose the correct answer.
Which two-time slots does Dr. Richardson suggest David use for his essay?
Question 31
Choose the correct letter, A-C. Write answer next to 31 on your answer sheet.
What does John Upton compare a computer virus?
Questions 32-35
Complete the flow chart.
Question 36
Choose the correct letter, A-C.
What does the speaker find surprising?
Questions 37-40
List FOUR ways of combating viruses.
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